Translated with AI
In response to government instructions to improve the quality of mobile operator services, as well as in response to user inquiries and complaints regarding low mobile and internet speeds and temporary outages in certain regions, the Communications Service under the Government of the Republic of Tajikistan has taken a number of practical measures and continues to implement the necessary actions. This was reported by the press service of the Communications Service under the Government of the Republic of Tajikistan.
As noted, on November 20, 2025, the Communications Service held a working meeting with executives and representatives of mobile companies, at which the reasons for the decline in subscriber access to mobile communications and the internet in several regions of the republic were discussed.
During the meeting, representatives of mobile operators presented reports on identified issues and measures taken, and received specific instructions on how to promptly address existing deficiencies, restore high-quality customer service, and ensure the stable operation of mobile networks and the internet.
To thoroughly review the inquiries, complaints, and requests from mobile and internet users that have recently been actively circulating on social media, a working group was created consisting of the Communications Service's management, employees of its structural divisions, and representatives of mobile companies.
The working group inspected the situation at various service delivery points, including in the surrounding areas of Dushanbe, as well as in the cities and districts of Vose and Kulyab in Khatlon Region. Following the visits, responsible officials were instructed to promptly address any violations identified.
Specifically, mobile phone companies are required to ensure the uninterrupted operation of all mobile base stations, regardless of power outages or restrictions in service areas. To this end, operators must ensure the use of solar panels, backup batteries, and working diesel generators.
The companies also committed to regulating the load on base stations, upgrading infrastructure, installing additional equipment, and expanding networks in areas with high user concentrations to improve service quality.
Furthermore, to ensure transparency and protect consumer rights, mobile operators must notify subscribers in advance and in a timely manner of any planned or forced temporary service interruptions. Notifications must be sent via SMS and published on the operators' official websites and social media pages, stating the reasons for the interruption and the expected time frame for service restoration.
The communications service urged mobile service users to report any reduction in connection quality or interruption of service, indicating the address, time of the problem, and the name of the operator.
The agency emphasizes that the measures being implemented are aimed at improving the quality of services, restoring public trust, and ensuring the sustainable development of mobile networks in the country. The Communications Service plans to regularly publish official information on the work completed, the results achieved, changes, and ongoing reforms in the telecommunications sector.
